Duty Rota
Introduction
We have a dedicated engineer to answer queries in the #ask-modernisation-platform Slack channel and to respond to high priority incidents during the day.
Other engineers may also complete any of these activities at any time; all team members are encouraged to help where they can.
Overview
- Purpose: Dedicate an engineer to answer queries and respond to high-priority incidents
- Channel: #ask-modernisation-platform
- Support Hours: 9am-4pm (may extend based on engineer’s workday)
Rota Management
- Team members self-assign rota days
- Rota is visible here
- Avoid rota duty if day is full of meetings or other commitments
- Maximum 3 days per sprint for any individual
- Communicate absences for coverage
Responsibilities
Core responsibilities
| Activity | Guidance |
|---|---|
| Monitor #ask-modernisation-platform chanel | Respond to queries. Liaise with team members where needed. Ensure all requests are responded to. |
| Handle high priority incidents in the #modernisation-platform-high-priority-alarms channel | Use runbooks for guidance. |
| Review AWS Health issues | Monitor team inbox for emails. Create backlog issues as needed. |
| Address TVMSOC emails | Review, respond, and raise issues as appropriate. |
Optional tasks
| Activity | Guidance |
|---|---|
| Review dependabot PRs | Reviewing Dependabot PRs |
| Update documentation flagged by Daniel the Spaniel | Regular reviews keep documentation fresh and accurate. Review and update the documentation as needed. |
| Review team PRs | Review other team members PRs |
| Address SCA issues from daily scan | Results of the secure code analysis action are posted to the #modernisation-platform Slack channel. |
| Post “Question of the Day” | Post a question of the day! |
| Review and fix GitHub code scanning issues | Regular code scans report issues into the Security tab in each Modernisation Platform repository. Review and fix. |
| Review issues in For Review state | Check issues on Modernisation Platform GitHub repository and see if they meet the Definition of Done before moving them to Done. |
Restrictions
- No board work to be undertaken while on rota duty
- Engineers should not feel under pressure to work on sprint tasks while providing support
Team Collaboration
- All team members encouraged to help with these activities when possible
This page was last reviewed on 19 July 2024.
It needs to be reviewed again on 19 January 2025
by the page owner #modernisation-platform
.
This page was set to be reviewed before 19 January 2025
by the page owner #modernisation-platform.
This might mean the content is out of date.